Terms & Conditions: Purchase (Customer)

Please read this carefully. By using or submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below.

To register with and shop with Danasuperstore.co.uk you must be eighteen years of age or over.

These Terms & Conditions were most recently updated on 26 April 2016 and apply to sales to consumers. Please see clauses 1.3, 1.4, 1.6, 2.4, 3.1, 3.3, 4.8, and 11 for the most recent changes that have been made.

If you are a business then different Terms & Conditions will apply to you, please call our call center on 07444 034915 to change your registration.

If it appears to us that you are a business then we will change your registration to a business account and our Purchase (Business) Terms & Conditions will apply to your purchases from us. We will advise you by e-mail of any such change we make to your registration.

Important notice; some of the brands may not be available as there is high demand due to Covid-19 and we may replace them with other brands. Please let us know if that is not what you wish to have via info@turkishporter.com

1.PURCHASE CONTRACT

1.1 This website is operated by Dana superstore Limited (“we”, “us” or “our”). By using the Danasuperstore.co.uk website you are bound by these Terms & Conditions. All use and purchases made on this website are governed by these Terms & Conditions at any time although the Terms & Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms & Conditions applicable to your site visit or purchase. To assist you in determining whether the Terms & Conditions have changed since your most recent order we will display the date when these Terms & Conditions were most recently updated.

1.2 We sell goods only to end-users.

1.3 We will confirm your order whether placed directly by using the Danasuperstore.co.uk website, Application, or an automated order being generated. This will occur either by a message on the website immediately after you have confirmed your order.

1.4 Please note that the order confirmation does not constitute our acceptance of your order. Subject to our cancellation rights in clause 11, acceptance of your order and completion of the contract will take place when we dispatch the goods to you.

1.5 Any orders placed through the Danasuperstore.co.uk service may be amended or canceled by the customer at no charge, provided that this is done before the cut-off time stated on the order confirmation email or if none, as set out in clause 6 below. Any orders that have not been canceled by this cut-off time are binding and will be delivered by Danasuperstore as set out in clause 1.3.

2.PRICE AND DELIVERY CHARGES

2.1 The prices stated on the website will be inclusive of any VAT payable.

2.2 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery, and your delivery address and charges may vary from week to week.

3.METHODS OF PAYMENT

3.1 Payment may be made by debit or credit card. No other vouchers or “money-off” coupons will be accepted towards the payment of an order. Any refunds arising from an order paid for by vouchers shall be given in Danasuperstore vouchers. You cannot pay for your order by cash or cheque.

3.2 The debit, credit, and charge cards accepted by us are those listed on the website on the date on which your order is placed.

3.3 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This may include an administration charge of not less than £25. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

4.DELIVERY

4.1 Delivery days and times will be as specified on the delivery booking page on the website and will be made to the address specified by you when you place your order on the website. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

4.2 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardizes availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time. For full details relating to substituted items for goods from our butcher and fishmonger, please see Butcher and Fishmonger Terms & Conditions.

4.3 We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received, we will arrange with you for non-perishable goods to be returned to us (please note that the goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received. In any event, subject to clause 7.1 below, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

4.4 We take special care to endeavor that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery.

4.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or canceled delivery. If that is the case, we will endeavor to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

4.6 Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the price of perishable items contained in your order and the cost of delivery.

4.7 Danasuperstore will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct Danasuperstore to leave a delivery unattended at your address Danasuperstore expressly disclaims all liability that may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination, and the result of any change in temperature in respect of items that need to be kept chilled or frozen.

5.DEFECTIVE GOODS

5.1 We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing, by phoning our call center, or by using the online refund service on the website of any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 14 days of delivery of the goods. We will arrange with you for the goods to be returned to us.

5.2 Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

6.AMENDMENT OF ORDERS AND CANCELLATION RIGHTS

6.1 The confirmation e-mail you receive from us confirming your order will set out the last time that, you may amend your order prior to delivery.

6.2 In respect of non-perishable items, you have the right to cancel the contract at any time until the expiry of the 14th working day after the date of delivery of the goods by notifying us by telephone or e-mail. We ask that items are returned to us with their original packaging and with any tags intact. In the case of items that include hygiene or security seal, we ask that you exercise reasonable care by not removing the seals while examining the goods unless you are certain that you intend to keep the goods. In the event that any seals or tags are removed or tampered with, we shall not permit that item to be returned nor shall we refund the cost of this item to you.

6.3 In the case of perishable items you do not have the right to cancel the contract. Should you wish to cancel your order after the cut-off period but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the perishable items contained in your order.

6.4 We will arrange with you for canceled non-perishable goods to be returned to us, and we will credit your payment card with the price of such goods within 30 days from the date you returned the goods to us (provided payment has already been debited to your payment card). If you choose to return goods by post you will be responsible for the cost of postage.

7.WARRANTY AND LIABILITY

7.1 Nothing in these Terms & Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract, or breach of statutory duty, nor will any of these terms restrict any of your statutory rights.

7.2 In addition to paragraph 4.4, we will not be deemed to be in breach of contract or of these Terms & Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

7.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

8.PRIVACY

8.1 To help us ensure the best possible service some telephone calls will be recorded.

8.2 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. We will share your personal information with other businesses operated by members of the Dana Superstore Limited provided that they follow practices at least as protective as those described in the Danasuperstore privacy policy.

8.3 At the time of your registration you will choose a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information is given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorized use of your e-mail address and/or password or any breach of security known to you.

9.CUSTOMER COMPLAINTS

9.1 Any Customer complaints should be addressed to the Danasuperstore Customer Service Helpline

you will find an e-mail link or address and telephone numbers listed on our website in the “Contact” section.

10.SPECIAL OFFERS PROMOTIONS AND COMPETITIONS

10.1 From time to time, and at our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms & Conditions. If there is any conflict between the terms of a special offer and these Terms & Conditions, these Terms & Conditions shall prevail unless specifically excluded.

10.2 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 2.1(a) and 4.2, we will honor at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

10.3 We reserve the right to offer in our complete discretion different customers different special offers, promotions, and the ability to enter different competitions.

11.CANCELLATION OF DELIVERIES AND SUSPENSION OF YOUR ACCOUNT

11.1 We reserve the right to cancel your delivery at any time if we suspect fraud, have reason to believe you are in breach of these Terms and Conditions or any other terms and conditions relating to your order, or if there is an outstanding payment for any account registered at your address. For example, if you are in breach of our terms and conditions relating to Discount Offers and Vouchers, we may cancel your order. In the event that we cancel your order, you will receive an email notification and will be invited to contact our call center on 073 75 75 75 87.

11.2 In addition to our right to cancel your order in accordance with clause 11.1, we reserve the right to suspend your account. Your account will remain suspended until you contact our call center on 073 75 75 75 87and remedy any breaches which are capable of remedy or provide any information reasonably requested by our call center advisers to enable them to reactivate your account.

11.3 In the rare event that unforeseen operational or technical issues occur, we may need to cancel or rearrange delivery. If this happens, we will endeavor to contact you to arrange an alternative delivery date.

12.GENERAL

12.1 This contract is subject to English law and the exclusive jurisdiction of the English courts.

Dana Superstore

Terms & Conditions: Purchase (Customer)

Please read this carefully. By using or submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below.

To register with and shop with Danasuperstore.co.uk you must be eighteen years of age or over.

These Terms & Conditions were most recently updated on 26 April 2016 and apply to sales to consumers. Please see clauses 1.3, 1.4, 1.6, 2.4, 3.1, 3.3, 4.8, and 11 for the most recent changes that have been made.

If you are a business then different Terms & Conditions will apply to you, please call our call center on 07444 034915 to change your registration.

If it appears to us that you are a business then we will change your registration to a business account and our Purchase (Business) Terms & Conditions will apply to your purchases from us. We will advise you by e-mail of any such change we make to your registration.

Important notice; some of the brands may not be available as there is high demand due to Covid-19 and we may replace them with other brands.

1.PURCHASE CONTRACT

1.1 This website is operated by Food Bazar Limited (“we”, “us” or “our”). By using the Danasuperstore.co.uk website you are bound by these Terms & Conditions. All use and purchases made on this website are governed by these Terms & Conditions at any time although the Terms & Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms & Conditions applicable to your site visit or purchase. To assist you in determining whether the Terms & Conditions have changed since your most recent order we will display the date when these Terms & Conditions were most recently updated.

1.2 We sell goods only to end-users.

1.3 We will confirm your order whether placed directly by using the Danasuperstore.co.uk website, Application, or an automated order being generated. This will occur either by a message on the website immediately after you have confirmed your order.

1.4 Please note that the order confirmation does not constitute our acceptance of your order. Subject to our cancellation rights in clause 11, acceptance of your order and completion of the contract will take place when we dispatch the goods to you.

1.5 Any orders placed through the Danasuperstore.co.uk service may be amended or canceled by the customer at no charge, provided that this is done before the cut-off time stated on the order confirmation email or if none, as set out in clause 6 below. Any orders that have not been canceled by this cut-off time are binding and will be delivered by Danasuperstore as set out in clause 1.3.

2.PRICE AND DELIVERY CHARGES

2.1 The prices stated on the website will be inclusive of any VAT payable.

2.2 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery, and your delivery address and charges may vary from week to week.

3.METHODS OF PAYMENT

3.1 Payment may be made by debit or credit card. No other vouchers or “money-off” coupons will be accepted towards the payment of an order. Any refunds arising from an order paid for by vouchers shall be given in Danasuperstore vouchers. You cannot pay for your order by cash or cheque.

3.2 The debit, credit, and charge cards accepted by us are those listed on the website on the date on which your order is placed.

3.3 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This may include an administration charge of not less than £25. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

4.DELIVERY

4.1 Delivery days and times will be as specified on the delivery booking page on the website and will be made to the address specified by you when you place your order on the website. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

4.2 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardizes availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time. For full details relating to substituted items for goods from our butcher and fishmonger, please see Butcher and Fishmonger Terms & Conditions.

4.3 We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received, we will arrange with you for non-perishable goods to be returned to us (please note that the goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received. In any event, subject to clause 7.1 below, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

4.4 We take special care to endeavor that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery.

4.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or canceled delivery. If that is the case, we will endeavor to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

4.6 Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the price of perishable items contained in your order and the cost of delivery.

4.7 Danasuperstore will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct Danasuperstore to leave a delivery unattended at your address Danasuperstore expressly disclaims all liability that may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination, and the result of any change in temperature in respect of items that need to be kept chilled or frozen.

5.DEFECTIVE GOODS

5.1 We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing, by phoning our call center, or by using the online refund service on the website of any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 14 days of delivery of the goods. We will arrange with you for the goods to be returned to us.

5.2 Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

6.AMENDMENT OF ORDERS AND CANCELLATION RIGHTS

6.1 The confirmation e-mail you receive from us confirming your order will set out the last time that, you may amend your order prior to delivery.

6.2 In respect of non-perishable items, you have the right to cancel the contract at any time until the expiry of the 14th working day after the date of delivery of the goods by notifying us by telephone or e-mail. We ask that items are returned to us with their original packaging and with any tags intact. In the case of items that include hygiene or security seal, we ask that you exercise reasonable care by not removing the seals while examining the goods unless you are certain that you intend to keep the goods. In the event that any seals or tags are removed or tampered with, we shall not permit that item to be returned nor shall we refund the cost of this item to you.

6.3 In the case of perishable items you do not have the right to cancel the contract. Should you wish to cancel your order after the cut-off period but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the perishable items contained in your order.

6.4 We will arrange with you for canceled non-perishable goods to be returned to us, and we will credit your payment card with the price of such goods within 30 days from the date you returned the goods to us (provided payment has already been debited to your payment card). If you choose to return goods by post you will be responsible for the cost of postage.

7.WARRANTY AND LIABILITY

7.1 Nothing in these Terms & Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract, or breach of statutory duty, nor will any of these terms restrict any of your statutory rights.

7.2 In addition to paragraph 4.4, we will not be deemed to be in breach of contract or of these Terms & Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

7.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

8.PRIVACY

8.1 To help us ensure the best possible service some telephone calls will be recorded.

8.2 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. We will share your personal information with other businesses operated by members of the Dana Superstore Limited provided that they follow practices at least as protective as those described in the Danasuperstore privacy policy.

8.3 At the time of your registration you will choose a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information is given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorized use of your e-mail address and/or password or any breach of security known to you.

9.CUSTOMER COMPLAINTS

9.1 Any Customer complaints should be addressed to the Danasuperstore Customer Service Helpline

you will find an e-mail link or address and telephone numbers listed on our website in the “Contact” section.

10.SPECIAL OFFERS PROMOTIONS AND COMPETITIONS

10.1 From time to time, and at our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms & Conditions. If there is any conflict between the terms of a special offer and these Terms & Conditions, these Terms & Conditions shall prevail unless specifically excluded.

10.2 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 2.1(a) and 4.2, we will honor at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

10.3 We reserve the right to offer in our complete discretion different customers different special offers, promotions, and the ability to enter different competitions.

11.CANCELLATION OF DELIVERIES AND SUSPENSION OF YOUR ACCOUNT

11.1 We reserve the right to cancel your delivery at any time if we suspect fraud, have reason to believe you are in breach of these Terms and Conditions or any other terms and conditions relating to your order, or if there is an outstanding payment for any account registered at your address. For example, if you are in breach of our terms and conditions relating to Discount Offers and Vouchers, we may cancel your order. In the event that we cancel your order, you will receive an email notification and will be invited to contact our call center on 073 75 75 75 87.

11.2 In addition to our right to cancel your order in accordance with clause 11.1, we reserve the right to suspend your account. Your account will remain suspended until you contact our call center on 073 75 75 75 87and remedy any breaches which are capable of remedy or provide any information reasonably requested by our call center advisers to enable them to reactivate your account.

11.3 In the rare event that unforeseen operational or technical issues occur, we may need to cancel or rearrange delivery. If this happens, we will endeavor to contact you to arrange an alternative delivery date.

12.GENERAL

12.1 This contract is subject to English law and the exclusive jurisdiction of the English courts.

Dana Superstore
Registered in England / KINGSWAY 473 MANCHESTER M19 1NR– Company number 3080 222 0161

Registered in England / KINGSWAY 473 MANCHESTER M19 1NR– Company number 3080 222 0161